Intake Coordinator

Pierce & Pierce Attorneys, PLLC is seeking an additional Intake Coordinator in a full time role to join its team at their Gadsden office. We are a growing law firm which handles many areas of criminal, family, and probate law led by Attorneys Kyle Pierce and Beth Clayton Pierce.

Pierce & Pierce Attorneys invests in the success and growth of the firm by hiring teammates that not only understand the law but also understand the real-world impact that people face when they are going through a legal matter. This is a perfect opportunity to join a firm with an established team of passionate individuals that are committed to upholding high standards of representation and customer service.

Firm Culture

The firm culture has been built and is maintained by everyone committing to living our core values. These are:

Positive People Create Positive Outcomes: Positive words and actions manifest the same. We speak well of our team members, our clients, our opponents, as well as our competition, and always treat all with the respect that is due.

Independence should be Nurtured: To be successful, we must be independent thinkers — so independent that when passionate about something, we’re willing to bet against the consensus. To accomplish that, we put our honest thoughts on the table, be radically open-minded, allowing the best ideas to rise to the top.

Everyone Deserves Our Best: If the result will only be “okay,” we look for a better option, and pivot quickly, as to not waste precious time. We give our best effort every time because every client and coworker deserve our best effort. And no firm can do it better than we can.

Resilience Makes the Difference: In our line of work, we will oftentimes face obstacles that prevent us from being successful through our first plan. We don’t quit. We keep working until we find a new path to the best outcome possible given the facts and the law.

Commons Bonds Make Us Better: We look for our common bonds no matter what in the world might otherwise divide. We are not just shaping a law firm; we are building a law firm that has the power to help shape how people are viewed and treated in the world. All team member opinions are needed, welcome and treated as equal.

Education is Critical: Complacency is the greatest foe of greatness. We demand of each other to continue learning. We set ourselves apart in the law by embracing what we still do not know and rooting for one another to keep discovering more.

The ideal candidate for this role must be customer service orientated with extremely strong attention to detail, and possess the aptitude to accurately screen potential client calls. The ideal candidate will bring operational excellence to a team that handles a large volume of incoming client calls. Experience in the area of Criminal Defense, Family, or Probate law is preferred.

A successful candidate must:

• Accurately screen telephone calls before scheduling an attorney-client consultation
• Persistently monitor all potential new client inquiries (email, internet, phone & referrals)
• Immediately contact every potential client & establish rapport with client
• Continuously follow up with pending inquiries
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews with genuine empathy and compassion
• Schedule appointments for potential clients
• Take accurate notes during the attorney-client initial consultation
• Work with the firm's attorneys to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Follow instructions from the supervising attorney and execute accordingly
• Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets.

Qualifications:

• At least 2 years of experience doing intake preferably in the area of Criminal Defense, Family, or Probate law; or, relevant experience in a detail oriented sales position
• Case Management software experience is a major plus
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Applicants should NOT call the office or appear in person. Interviews will be scheduled after review of credentials.

Pierce & Pierce Attorneys, PLLC is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business

Compensation: $10.00 to $15.00 plus KPI based bonuses

Applications should be submitted at piercelegalteam.com/jobs